Florence
Utilities requires a security deposit for each account. When
an account is closed, the deposit is credited toward the final
bill, and any credit balance is refunded to the customer.
In lieu of a
deposit, residential customers may submit a letter of credit
from the customer's most recent utility provider. The letter
of credit must be for service that lasted at least twelve
consecutive months, and the previous service must have been
within the past twelve months.
If a
residential customer has had an excellent payment record for
twelve continuous months, the deposit may be refunded. Refund
requests must be made in writing.
Florence Utilities
Florence Utilities application
process includes electricity, gas, water/wastewater and/or
garbage services. A commercial utility deposit is required
for all businesses. Consumer must be at least nineteen
(19) years old to sign for utility service. The
following information must be provided.
-
Two forms of identification - Valid driver's license or
state identification card
and
social security card.
-
Copy of lease or rent receipt, if
property is not owned
-
A notarized application is required if it
is not signed in person at Florence Utilities
-
Authorization is required if an officer
of the company does not make application for utility
service
Submit to:
City of Florence Utilities
Municipal Building, Room 106
110 West College Street
Florence, AL 35630
Phone: 256-760-6512
Fax: 256-760-6322
Surety Bond Form
(Legal Size)
This form must be utilized when securing a
commercial utility deposit of $1,000 or more with a surety
bond.
Submit to:
City of Florence Utilities
Municipal Building, Room 106
110 West College Street
Florence, AL 35630
Phone: 256-760-6512
Fax: 256-760-6322
Certificate of Deposit or Time Deposit
Receipt Requirements
This form
must be followed when a bank issues a Certificate of Deposit
or a Time Deposit Receipt to secure a commercial utility
deposit of $500 or more.
Submit to:
City of Florence Utilities
Municipal Building, Room 106
110 West College Street
Florence, AL 35630
Phone: 256-760-6512
Fax: 256-760-6322
Certain
charges are made for routine or special services, and are paid
by the customers receiving the service, rather than being
added to everyone's rates. The charges are made to recover a
part of the expense incurred by your Utility Department in
providing these services.
Charges are
made for the following services:
- New service
- First time
service
- Transfer of
existing service
- Same day
service
-
Reconnection
- Collection
of payment at the service address
- Returned
checks
- Trips to
the service address by customer request
- Trips to
test a meter by customer request, where the meter is
determined to be accurate
- Trips for
special meter readings at the customer's request
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