It is against state law
to tamper with a utility meter. People who
steal utilities are actually stealing from
all the consumers on the system. We ask to
help us find those who may be involved in
stealing electricity, natural gas, water or
If you know of such
activity, please call us immediately at
256-764-4456 during normal business hours or
after hours. Please remember that tampering
with a utility meter is not only unlawful
but also very dangerous.
You can make a
monthly contribution to provide warmth and
light for the elderly, disabled, or those on
a low fixed income or with no income at all.
Project Help allows utility customers to
contribute $1 or more each month as a part
of their utility billing. Florence Utilities
serves as an unpaid collection agent for
this fund, and Cooperative Community
Ministries, Inc., administers the fund and
determines eligibility. You may contribute
to Project Help by calling us at
256-760-6512 or completing the Project Help form and mailing it in.
If you need help and
think you might qualify for Project Help
assistance, please visit the Help Center
office at 621 South Court Street, or call
256-766-7663. The Help Center is open from 9
a.m. to noon on Monday, Wednesday and
In our area, trees
are the major cause of electrical outages.
Because of this, we have an ongoing tree
trimming program. Our crews constantly work
to maintain the proper clearance between
trees and lines to reduce outages. Please
help us in this effort by avoiding the
planting of trees under or near electric
For more information
about tree trimming, please refer to the
tree trimming section of our web site.
1. Stay away from
downed power lines and broken utility poles!
Please note the location and call us
immediately. Even lines that look harmless
can be dangerous!
2. If your power is
out, check with your neighbors. If they
still have electricity, check your fuses or
circuit breakers. If that does not solve the
problem, call us at 256-764-4456.
3. Once you have
called us, there is no need to continue to
call. Your request will be handled as
quickly as possible. The only reason you
will need to call us again will be if your
neighbor's power has been restored and your
power is still out.
4. As we restore
power, overloaded lines can often cause
additional outages. You can help prevent
this by switching off your heating and
cooling equipment and other appliances
during the outage. Leave a light on so you
will know when service has been restored.
5. Do not keep
checking the refrigerator and freezer. Food
will keep much longer if the doors are left
6. Prepare a
"lights-out" kit. Keep a flashlight, spare
fuses and a battery-powered radio handy.
Know where the electric service panel for
your home is located, and how to reset
circuit breakers or replace blown fuses.
Make sure your family knows where the kit is
located and what to do if you are not at
Keep long metal
tools, antennas, ladders and kites away from
electric lines. Before climbing a tree,
check for power lines. Never climb a tree if
power lines are near or run through the
If you have babies
or young children in the house, use snap-in
covers in the outlets when they are not in
use. Never touch or use electrical equipment
around water. Avoid overloading a receptacle
or electrical circuit. If you have any
questions about safety, call Florence
Have your gas
appliances installed, serviced and repaired
by professionals. Keep chimney flues and
vents for appliances clean and in good
repair. Keep areas around your gas water
heater and furnace clean.
Teach family members
what to do if they smell gas. If you smell
natural gas indoors, BE CAREFUL. Put out any
cigarettes, pipes, candles or anything with
a flame. If you can't locate the source of
the odor, or if the odor is strong and seems
to be everywhere, get everyone out of the
house immediately. Do not touch any light
switches or make any phone calls. Call the
Florence Gas Department from a neighbor's
If you smell natural
gas odor outside, even if you do not have
gas service, leave the area and call the
Florence Gas Department.
Each home should
have a water cutoff valve. Be sure you and
all of the members of your family know where
the cutoff valve is located, in case of
broken water lines or plumbing problems.
There are things you
can do to cut your energy use and help
control your living costs by making your
home more energy efficient.
1. When buying new
appliances, compare the Energy Guide labels
to determine the annual energy cost ranges.
Over time, energy saving machines can be
more economical purchases.
2. Use the microwave
whenever possible. It's the most energy
efficient way to cook or heat small amounts
3. Clean out the
lint filter on the clothes dryer after each
load. Check the dryer exhaust ducts for
leaks or plugging and make sure they are
vented outside in the summer. Do not
over-dry; not only does it harm clothes, it
4. Your refrigerator
uses more energy than any other kitchen
appliance. Limit opening refrigerator and
freezer doors. Keep the refrigerator between
36 and 38 degrees and the freezer between
zero and five degrees.
5. Heating and
cooling your home is the most costly use of
energy. Raising the heating thermostat or
lowering the cooling thermostat by one
degree increases utility costs by about 2%.
6. Remember to keep
your heating and cooling filters clean.
Filters should be replaced every month,
unless you have permanent type filters.
7. Your furnace or
central heating unit should be checked at
least once a year before the heating season.
8. Make sure all
natural gas flames burn blue. A yellow flame
indicates inefficient burning and can be
9. If your water
heater does not contain insulating
materials, proper insulation can make it
highly efficient, especially if it is
located in an unheated area of the home.
10. Wash full loads
of dishes and clothes.
11. Let dishes air
12. Turn off lights
and appliances when not needed.
13. Check your house
for water leaks. Toilet leaks can be tested
by adding food coloring to the water in the
tank. Check after a few minutes to see if
the colored water has entered the bowl.
14. Install a
reduced-flow shower head.
partially-filled tub uses less water than a
long shower. A shorter shower uses less
water than a full tub.
16. Do not leave
water running while washing your car,
brushing your teeth, or washing dishes.
Through the Tennessee Valley Authority
(TVA), Florence Utilities offers a variety
of energy saving options to its customers.
website and you will find ways to manage
your energy usage for efficiency and savings
energy services for
your home or business. You
can also learn more about energy saving
options by calling 256-740-6055.
Florence Utilities will install and maintain
a residential security light on your
property for a monthly charge. For more
information, call Customer Service at
Florence Utilities provides 24-hour
dispatching service for after-hour
emergencies and power outages.
Florence Utilities sells and installs
lightning arresters for residential
services. For further information, call
Call Before You
Dig - It's The Law
If you are excavating in Alabama, call
1-800-292-8525. We will be contacted to mark
the location of our buried lines, to prevent
any possibility of problems.