The Budget Billing
program examines the previous 12 months'
bills, determines a monthly payment amount
based on that history, and in May, you
reconcile by making up any shortfall or
The Budget Billing
Program is designed to let qualified
Florence Utility residential customers pay
the total of their yearly utility service
bills in 12, approximately equal, payments.
To qualify, you must have had service on our
system for the last 12 months, and your
account must have a zero balance at the time
the application is processed.
Please note that
your first year on the program may not cover
a full 12 months, depending on when you
enter the program. Regardless of when you
enter the program, your account will be
balanced with the May billing of each year
and a new budget amount calculated for the
next budget billing period (12 months).
Budget Billing amount:
If you have
lived at your present address for 12
months or more, your budget billing
amount will be your last 12 months'
average utility bill plus 5%. If you
have lived at your present address for
less than 12 months, we will estimate
your average usage. This will vary from
your actual usage because of factors
such as the number and ages of family
members and the size of the living
space. This may cause a larger balance
with the May billing if your actual
usage is greater than our estimate.
budget billing amount will apply until
May. In May, the account will be
balanced to zero. A credit amount will
be deducted from your account. A debit
amount will be billed to you. The budget
billing amount will be recalculated for
the next budget billing period (12
months) based upon your last 12 months'
Utilities or the customer may cancel the
agreement covering the budget plan at
any time. All credits or debits must be
paid in full at the termination of this
If a Budget
Billing payment is missed:
budget billing amount must be paid each
month, regardless of any credit you may
have on your account. If the payment is
not received by the due date, there will
be a penalty added to the monthly budget
billing amount. If the account is not
paid, we may remove you from the program
and the account must be paid in full at
Usage on your
utility bill will disclose your usage
for the month. This will allow you to
monitor your usage.
bill will have all the same information
that you receive now. The amount due
will still be shown in the upper
right-hand corner and at the bottom of
the bill. In addition, there will be an
added line showing the prior balance of
your account. If you have a heat pump
loan, a Project Help donation, a mobile
service loop payment, or any other
miscellaneous payment, these amounts
will be added to the monthly budget
billing amount which will then be due on
the due date.
For more information
on any of these programs, call 256-760-6512.
The Social Security
Payment Program allows customers receiving
Social Security benefits to move the due
date of their utility bills to a date after
they should have received their checks. This
will allow them to avoid the penalty for
late payment if payment is made by the new
due date. The new dates, assigned by
Florence Utilities, will be the 5th, 6th,
9th, or 11th, depending upon the location of
the service address.
This program is
solely for residential customers and only
for their primary residence. The customer's
account must be paid in full at the time of
the application. Customers who qualify shall
complete an application prior to acceptance.
The customer has the
right to end his participation in the
program at any time. If participation in
this program fails to show positive effects
in assisting the customer in the timely
payment of his utility bill, Florence
Utilities reserves the right to return the
customer's account to the billing date
applicable to its service address. Upon
termination of participation by either
Florence Utilities or the customer, any
outstanding bill will be governed by its
existing due date.
Should you decide to move from your current
location, a final bill will be billed the
following workday after disconnection and
will be due by the due date stated on the
reserves the right to discontinue the
program at its discretion.
To qualify for this
program, you must meet the following
accounts to be included on the invoice
bill must be in the same name.
accounts must be paid in full at the
time the application is processed.
must have 5 or more accounts that you
want on the invoice bill.
must notify us of which accounts you
would like to include on the invoice
bill. You may not want to include all of
your bills on the invoice or you may add
accounts in the future.