Florence Utilities

After Hours/Outage Numbers:

Regular Business Hours:

Outages & Interruptions of Electricity - (256) 764-4456
Outages & Interruptions of Natural Gas, Water & Sewer -(256) 764-6490

Afterhours, Nights, Weekends, Holidays:

Outages & Interruptions of Electricity, Gas, Water & Sewer - (256) 764-4456


We are pleased to welcome you to the website of Florence Utilities. We want to provide you with the utmost friendly, professional, and expedient customer service. It is also our hope that you will find us customer friendly as we assist you and meet your utility needs.

Included on this site is information about our different departments, telephone numbers, and contact information that we hope will prove helpful to you. You can order service, pay your bills, receive a utility handbook, and many other services through this website.

Should you require additional assistance, have any unanswered questions, or would like to discuss any problems you may be experiencing, please feel free to contact our Customer Service Department at (256) 760-6512.